REFUND AND EXCHANGE
Refund Policy
We strive to ensure complete customer satisfaction, and therefore offer a return guarantee within a certain period after purchase. Please read our returns policy carefully:
Refund period: You may return the goods within 14 days of receipt of the goods.
State of Goods: The goods must be in their original packaging and without signs of use. We reserve the right to refuse a return if the goods have been damaged or are not in the same condition as when purchased.
Refund costs: The cost of returning the goods shall be borne by the customer unless the return is due to our error or the goods are defective.
Return procedure
Contact us: Before sending an item back, please contact our customer service team for detailed instructions and approval of your return request.
Packaging of goods: Make sure the item is in its original packaging and include a receipt or receipt of purchase.
Dispatch of goods: Send the item back according to the instructions provided by our manager. We recommend using a reliable delivery service with tracking.
EXCHANGE OF GOODS
If you would like to exchange an item for a different size, color or model, please contact us and we will do our best to provide you with all necessary exchange options.
We appreciate your choice of Peral Furniture Company and do our best to make your shopping experience pleasant and hassle-free. Please feel free to contact us with any questions or requests for returns and exchanges.
Thank you for your trust!